Returns & Exchanges
We want you to be completely satisfied with your Bananhot purchase. If you are not happy with your order, you can return your items within 14 days of delivery for a refund or store credit, provided they are in original condition with all tags and hygiene liners intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all original tags, accessories, and hygiene stickers are attached.
Ship It Back
Print your prepaid shipping label provided by the portal and drop off the package at your nearest authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing